Refund and Cancellation Policy
This policy describes when NiVan Foundation may cancel a transaction or issue a refund for merchandise, donations, or sponsorships made through our Website.
1. Refunds
NiVan Foundation is committed to transparency and donor trust. This Refund and Cancellation Policy explains how we handle refund requests for products, merchandise, donations, and sponsorships.
2. Refunds for Products and Fundraising Merchandise
If you purchase fundraising merchandise or campaign products through our platform and the item is defective, damaged in transit, or materially different from what was described, please contact us promptly with your order details and supporting photos.
Eligible product refunds or replacements are evaluated on a case-by-case basis and processed after we confirm the issue.
3. Refunds for Donations and Sponsorships
Because donated funds are allocated quickly to humanitarian programs, donations and sponsorships are generally non-refundable once processed. We may consider a refund request when there is clear evidence of:
To request a review, use the Contact Page or email support@nivanfoundation.org with your transaction ID, donation date, and registered contact details. Refunds, when approved, are evaluated fairly on a case-by-case basis.
- Incorrect donation amount charged
- Duplicate transaction
- Technical payment error
- Unauthorized payment from your account
4. Contact
NiVan Foundation
Hyderabad - Mumbai - Nagpur
Phone: +91 85952 63610
Email: support@nivanfoundation.org